This page will explain how to create a request and how that request will be contracted and resolved.  
Click <a href = "./Canned-Jobs.html">here</a> for details about pricing.  


The best way to initiate a request for technical support is to send the team an email including the details and expected scope of work.  
Include details about:
<ul>
<li>What device are you using?</li>
<li>What software are you using?</li>
<li>What is the current behavior of your device?</li>
<li>What is the expected behavior of your device?</li>
<li>What other information or unknowns can you share which might be related to the function </li>

</ul>

With a decade of IT experience, I can share that even technology pros struggle to provide all the necessary details on the first submission.  
So, after receiving the request, there may be a short time period for consultation where the team will reach out and set up a video call as needed.  
When all the preliminary details are known, an estimate will be created which describes the predicted method, effort, time, and budget it would cost to resolve the issue.  

Some jobs have a predictable nature and are easy to estimate.  
If a request expands beyond the scope of the original estimate, the user will be notified immediately and an alternative solution should be chosen ASAP.  
With an adjustment to the estimate, partial efforts will be credited (you pay for rendered services) and/or work can resume based on the new estimates.  
If no solution is selected, there may be a consultation charge of $5 per 15 minutes of active investigation.  


Request Example:
"I want to install the Cricut software on my old laptop"

Estimate Example:
"Tuesday. this can be fixed onsite in about 30 minutes for $50"